IT service delivery expert Mark Andrews argues that law firms must rethink the notion of value in the age of generative AI, and appreciate that relying on time-based billing could stymie the adoption of AI innovations.

Marketing consultant Trish Carroll explains why law firms need to quickly get up to speed with GenAI as a work tool – including training staff on its use – to streamline internal work processes and maximise marketing clout.

While there are undeniable benefits for law firms that successfully adopt and use AI technology, they must take decisive actions to combat any associated risks, writes Simone Herbert-Lowe.*

Talent management expert Daljit Singh takes aim at toxic workplace cultures. Three key takeaways are: • make compassion, respect, responsibility, fairness and honesty pillars of your culture • having few complaints about value breaches does not prove that a culture is healthy • ensure that behavioural expectations within a firm are crystal clear.

Cyber resilience consultant Simone Herbert-Lowe explains how to prevent and respond to cyber threats. Three key takeaways are: • consider using audit teams to check cybersecurity compliance after major projects • develop more comprehensive plans to protect sensitive client information • discuss in advance your firm’s stance on paying ransoms if cyber extortion occurs.

Pricing expert Colin Jasper explains how to achieve pricing certainty and win more work. Three key takeaways are: • resist over-scoping a project as it can make your price seem higher • limit a list of assumptions to no more than three key assumptions • provide potential clients with pricing options, not one take-it-or-leave it offer.

Wotton + Kearney chief executive partner David Kearney shares his insights on cyber risks and flexible workplaces.

To ensure that employees of law firms are prepared mentally and practically for an era in which artificial intelligence will come to the fore, law firm leaders need to foster a culture and activities that help them learn and adapt, writes Daljit Singh.

Framework targets sexual harassment in legal profession

In the post-pandemic world, law firms that can’t maintain or build trust with employees and clients can expect an exodus that will shake the foundations of their businesses, writes Trish Carroll.

Survey highlights cybersecurity training gap

Business email compromise is an insidious and increasingly common means of fraud that poses a threat to any businesses, especially law firms, that act as trustees in large transactions, writes Simone Herbert-Lowe.